Remote Control Remote Monitoring	Server and Workstation set-up. E-mail / Intranet/ Security Firewall software or hardware
Network Management	1 Off Call Out 24 Hour Support call

ITC offers professional network management services designed to leave staff free to focus on their specific areas of expertise.
Available service levels range from telephone support through to remote management via modems or across ISDN lines, offering your business a variety of working options.

A range of network housekeeping services are available, where new users can be added or removed and permissions and access rights can be controlled.

In addition ITC offers ad-hoc advice and recommendations to network customers requesting specific functionality or operational structure implementation.

Customers can also opt for complete autonomy from their network where ITC will regularly check all aspects of network performance through remote monitoring, in addition to regular data and user housekeeping.

Telephone Network Management

A telephone support package will give your organisation access to an ITC industry-qualified networks engineer on a pre-defined number of occasions with requests for information and support for the network put in place by ITC.

This solution is ideal for companies with their own IT division who, due to pressure of work or the need for high-end expertise, require access to a professional networking resource.

 

 

On-Site Network Management

Companies without a comprehensive IT resource in-house can turn to ITC to provide not only the design and installation of their computer network but an on-site support package to manage the smooth running of the hardware and the software in place.

A qualified network engineer will visit your site to offer services such as administration of users, performance monitoring and break/fix hardware and software services.

Hardware repairs will always be carried out on-site. ITC understands the importance of getting your network backup and running fast.

Network Support Remote

The most advanced level of support available to ITC networks customers is a remote service. A qualified ITC engineer will dial into your network via a modem/data connection to perform the required remote network diagnostics and monitoring services.

Dial-in will take place from a secure environment at the ITC headquarters.

Software and data faults will ordinarily be resolved across the modem / data link; however hardware failures may require an on-site visit.